When it comes to the reputation and responsiveness of councils, customer service is critical.
While all employees in Local Government need to be customer-focused, specific roles are dedicated to this function.
Customer service staff may work in call centres, at service counters, or in our business units.
Types of roles:
- Customer Service Manager/Team Leader/Officer
- Library Customer Service Officer
- Corporate Services – Customer Service Officer
- Leisure Services Officer
- Cashier
Qualifications:
- Vocational education and training (VET) qualifications appropriate for jobs in this field include:
- Certificate II, III, IV in Business
- Certificate II, III, IV in Local Government