RCMB Connect - Online Services Platform
RCMB Connect, our new Online Services Platform, provides a smarter, more convenient way to access Council services. You can submit and track requests, report issues, update your details and pay bills – all in one secure online space.
Traditional phone and in-person services will continue, ensuring everyone can connect in the way that suits them.
For a smoother, more personalised experience, we encourage residents and local businesses to register for the new platform.
Frequently Asked Questions
Looking for more detailed steps? Click here to find out more.
Once you have created an account on RCMB Connect and signed in, select the profile icon in the top-right corner, select “Verify Account” and simply follow the instructions.
If you have trouble verifying your account, please use the “Request Council Assistance” option.
- Make a range of payments, such as your rates, a debtor account or an infringement
- Submit service requests or enquiries
- Registered and verified users can also:
- Securely view property rates information online, including balances and payment options
- See the status of submitted customer requests
Council has implemented RCMB Connect to make it easier for community members to access Council services anytime and from anywhere.
The benefits of the Platform include:
- Convenient self-service for requests, payments and account updates
- Faster response times and quicker resolution of enquiries
- Greater visibility of information through the personalised Dashboard
- Ability to track requests and receive updates
- A seamless and modern digital service experience
- Enhanced overall customer experience and satisfaction